Data Center Operations (BPIT, Philippines : Cebu)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

We are seeking a highly motivated and skilled Technical Support Engineer - to join our dynamic team. The ideal candidate will possess a good technical background and excellent customer service skills. This role involves providing technical support to our internal customers, troubleshoot network, applications and system issues alerted or reported, supporting and maintaining the accuracy of device data and monitoring systems.

Key Responsibilities

• Follow process to resolve network, operative system, and application issues documented.
• Monitor network performance and identify potential problems with the infrastructure.
• Documents and track all support cases.
• Escalate complex issues to higher-level support teams.
• Maintain comprehensive and current documentation for all processes and procedures.
• Provide first-level technical end user support as a backup role when it is needed.
• Ensure IT assets on CMDB are always up-to-date and comprehensive.
• Ensure that monitoring services and assets are effectively tracked and managed on monitoring tools.
• Generates performance and device reports using a variety of tools.
  
  

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Associate’s degree in information technology, related field preferred; or equivalent experience.
• 2+ years of experience in technical support or related technical field.
• Proficiency in operating systems, including Windows and Linux.
• Understanding fundamental networking concepts (e.g., TCP/IP, routing, ICMP, DNS).
• Understanding fundamental Datacenter components and Security events.
• Desired technical experience on monitoring tools like (e.g., Nagios, SolarWinds).
• Understanding fundamental Virtualization and Physical environments.
• Excellent in problem analyses and troubleshooting skills.
• Strong communication and interpersonal skills.
• Capable of working under pressure.
• Proactive and self-motivated team players, who take ownership of their work.
• Adaptable to a flexible work schedule that includes different shift schedules.
  
  

We are only considering candidates local to position location and are unable to provide relocation for this position.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.