Data Analyst (CRM)
Home Credit Philippines
Date: 3 weeks ago
City: Taguig
Contract type: Full time
The primary role of the CRM Analyst is to optimize customer onboarding, engagement, retention, and loyalty, contributing to long-term growth and profitability of the organization. The role requires a deep technical, sales and risk understanding to design and implement strategies that will enable business growth by leveraging on customer data insights.
What You’ll Do
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
What You’ll Do
- Interpret data, analyze results, and provide ongoing reports
- Data analytics including development and maintenance of databases
- Create dashboards and adhoc analyses for business needs
- Acquire data from primary or secondary data sources and maintain databases/data systems
- Identify, analyze, and interpret trends or patterns in complex data sets
- Customer Journey Mapping
- Locate and define new process improvement opportunities
- Open to fresh graduates or those with 1-2 years of experience
- Coding knowledge regardless of language
- Experience in business intelligence tools (ex. Power BI, Tableau)
- Proficiency in Microsoft Office Suite
- Strong knowledge of and experience with databases (SQL etc.)
- Experience in financial lending business
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal Career Mobility
- Opportunity to work and train in our international offices
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
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