Data Analyst

Requirements

Description and Requirements

Our team and what we’ll accomplish together*

The Direct-To-Consumer (D2C) channel team is a fast-paced and growing residential sales team that is at the forefront of innovation for TELUS.

Our D2C Reporting & Financial Planning team is responsible for arming our sales teams with the tools, processes and data to enable a better customer experience and deliver on sales & marketing targets for TELUS.

We are looking for a passionate and dynamic individual to join our team and play an important role in building critical data engineering and generating data-driven business insights for our ever-expanding D2C Channel team!

As a Data Analyst, you will play a vital role in driving data-driven decision-making within our organization. You will be responsible for analyzing complex business problems, identifying opportunities for improvement, and delivering actionable insights to support strategic initiatives.

What you’ll do*

• Design and build data models, views, BI semantic layers, and BI assets for governed reporting and self-service data discovery and analytics.
• Engage in workshops with various business stakeholders to understand business requirements for new reporting and analytics use cases, and develop dashboards and reports that fully meet their needs.
• You’ll be continuously consulting and collaborating with marketing and sales teams to develop timely and accurate reporting to provide actionable insights
• Leading the implementation of executive dashboards and self-serve reporting using Tableau and Domo, to help the leadership make informed data-driven decisions
• You will be at the forefront of analyzing results, and you can develop executive recommendations which you will present to leadership and stakeholders
  
  
  

What you bring*

• 5+ years of experience as a Data Analyst, Business Intelligence Analyst, Business Intelligence Developer, Business Systems Analyst, Data Engineer, or similar role
• You bring 5+ years of experience in driving data-based decisions in a consultative style to executive and senior management stakeholders
• You have extensive experience and in-depth knowledge of identifying requirements and building reporting solutions & system roadmaps in collaboration with key stakeholders
• Ability to work independently in a fast-paced environment and at the same time able to collaborate with stakeholders
• Proficiency with same of the following technologies: ORACLE, Exadata, Microsoft SQL Server, Cloud managed database, SSIS, Informatica, Talend, R, Python, GCP Big Query , Azure Data Factory, AWS Glue, Tableau , Domo, Power BI , etc
• Excellent analytical ability, strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, and meet deadlines promptly
• Enthusiasm for staying up-to-date with the latest trends and advancements in data analysis and business intelligence.
  
  
  

Great-to-haves*

• Post-secondary degree in Computer Science or Engineering and/or equivalent experience
• 5 years of telecom experience
• Certification in Data Analysis/ Business Intelligence tech stack
  
  
  

Additional Job Description

Design and build data models, views, BI semantic layers, and BI assets for governed reporting and self-service data discovery and analytics.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.