Data Administrative Analyst - Remote - Based in the Philippines

Reporting to the Clinical Support Helpdesk Manager/Team Lead, the Data Administrative Analyst

is responsible for processing User Administrative requests for multiple Clinical Applications managed by the Clinical Support Help Desk (CSHD). Using strong analytical and data processing skills, the Analyst will provide accurate ticket processing and query response in a timely manner and with the highest level of customer service.

Please be aware we can only hire people already based in the Philippines with fully legal and valid documentation to work in the PhilippinesIf you do not meet these requirements please do not apply.

Please apply with your resume in English.

Why should I apply, you may ask?

• Fully remote and stable position, from wherever you want in The Philippines
• Permanent contract (sem termo)
• Flexible working hours focused in EST/EDT office hours (current shift is from 6pm to 3am Manila time)
• Training: around 4 weeks from Monday to Friday 9pm to 6am Manila time.
• Salary of 25.000 PHP gross per month
• Internet bill reimbursement of up to 2430 PHP gross/month
• Private health insurance
• Full training provided and dozens of E-Learning courses available
• No mandatory need for a college/university degree
  
  

Key Responsibilities

Manage client user data utilizing provided tools / applications (i.e., account provisioning, deactivation, modification, urgent access requests)

Maintain technical proficiency with client tools

Manage and organize workload based on priorities

Suggest process improvements to improve quality and consistency

Create and delete internal Analyst accounts

Verification of request sheet submission

QC requests to ensure Quality Control

File paperwork as needed for auditing purposes

Contact clients where necessary to clarify processes – requests received primarily by email

Other duties as assigned

Required Technical Skills

Proficient with Windows operating system and applications – email, online chat

High proficiency with MS Office Suite, high level MS Excel expertise

Solid computer keyboarding, multiple monitor, and touchpad skills

General understanding of various software and hardware. Citrix experience an asset

Required Soft Skills

Strong attention to detail with a commitment to quality

Fluency in English, spoken and written

Exceptional organization, planning and time management skills

Excellent customer service orientation

Proven ability to work under pressure and in a very fast paced environment

Ability to adapt based on rapidly changing client needs; high level of flexibility is required

Capacity to take initiative and think outside the box if necessary

Must be able to communicate professionally in a written and verbal capacity

Must be a team player and demonstrate a strong work ethic

Required Education And Experience

Business Administration or related field or a minimum of 1-year previous data processing / administrative experience preferably in a call center environment and/or any equivalent combination of education and experience.