Danish Speaking Customer Service Representative

Requirements

• High school diploma, general education degree or equivalent
• Customer Service Experience is preferred but not required
• Danish proficiency at any level (basic, intermediate, or fluent)
• Ability to clearly convey information and de-escalate challenging customer interactions
  
  

Competencies Required

• Handle inbound and outbound calls, chat, and email inquiries in Danish and English
• Ensuring high customer satisfaction by identifying core issues effectively
• Taking ownership of customer cases with timely follow-ups and escalating issues or potential improvements appropriately
• Meeting personal qualitative and quantitative targets
• Problem-solving mindset with the ability to thrive in high-pressure environments
• Receptiveness to feedback and coaching for skill improvement
• Effective multitasking, prioritization, and time management
• Cross-selling and upselling products and services through support work channels
  
  

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