CX Design Manager
GCash
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Who You’ll Be Working With
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operation - CX team may be for you!
You’ll Be Responsible For The Following
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Who You’ll Be Working With
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operation - CX team may be for you!
You’ll Be Responsible For The Following
- Perform comprehensive research to understand customer needs, preferences, and pain points, ensuring insights drive the product and customer handling design processes.
- Developing and optimizing customer journeys, mapping out seamless experiences across all touchpoints to ensure alignment with customer expectations.
- Ensuring design solutions are aligned with both customer expectations and business objectives, creating cohesive and impactful interactions across all platforms.
- Working closely with design teams to create intuitive, accessible, and user-friendly interfaces that meet the needs of diverse customer segments. Ensure that any changes or updates during the development process stay focused on the overall customer experience and meet customer-centric goals.
- Tracking post-launch user feedback and performance metrics to identify opportunities for continuous improvement and refine the customer experience.
- Educational Background in Operations or Strategy Management or any related field
- 3-5 years experience in Customer Experience designer or related role in a FinTech or similar industrie
- In-depth knowledge on data analytics, Strategy Management, and CX Operations
- Proficiency in Process Design, UX/UI or Journey Mapping, Strategic Thinking and Presentation Skills
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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