Customs Operations Support Specialist - Coordinator
DHL Global Forwarding
Date: 1 week ago
City: Pasay
Contract type: Full time
Overall Role Purpose
Ensures that all turnover documents are properly checked and monitor completion of customs clearance.
Key Activities
DGF Customers
Operations Supervisor
Assistant Operations Manger
Customs Compliance Assistant Manager
Customer Service, Sales, Finance, Operations
Skills
Competency segment ‘Business’
Analysis:
Competency segment ‘Leadership’
Teamwork:
Accountability:
Ensures that all turnover documents are properly checked and monitor completion of customs clearance.
Key Activities
DGF Customers
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
Operations Supervisor
Assistant Operations Manger
Customs Compliance Assistant Manager
Customer Service, Sales, Finance, Operations
- Provide accurate information, updates and status of the shipments.
- Coordinates with operations on delivery requirements
- Examine the documents being turned over if in accordance with the requirement of Bureau of Customs
- Check completeness of the required document
- Ensures that all documents received are properly covered by Shipping Instructions/SOP
- Identify necessary clearance mode to be performed on the shipment
- Prepares the all documents needed for filing
- Turnover documents for processing with Customs
- Books shipment to CTG and coordinate the required vehicle to be used in undertaking the shipment.
- Coordinates with function unit regarding special instruction for the shipments
- Assist Supervisor in monitoring status of shipments and coordinate with function unit
- Prepares and updates daily monitoring report
- Controls and maintains job file as well as its reference
- Turnover all necessary documents needed for billing
Skills
- Software skills (Word, Excel, PowerPoint, etc.)
- Communication skills (English), spoken and written
- Knowledge in Customs Rules and Regulations
Competency segment ‘Business’
Analysis:
- Anticipates potential problems and does what needs to be done to prevent or effectively address them.
- Checks own work for accuracy and completeness.
- Spots inconsistencies and/or errors in data.
- Continually seeks to accomplish critical tasks with measurable results.
- Overcomes obstacles and makes adjustments to achieve results.
- Seeks out the resources to accomplish tasks and achieve goals.
Competency segment ‘Leadership’
Teamwork:
- Willingly shares knowledge and opinions with others, even outside one’s immediate interest.
- Speaks positively about colleagues, recognizing their contributions to team goals.
Accountability:
- All documents are in place and secured. Reports are accurate and updated.
- Provides both verbal and written information in a timely, clear and concise manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
- Stays positive.
- At least 2 years of related experience
- B.S. Customs Administration Graduate or related course
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