Customs Logistics Manager
Kuehne+Nagel
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
BE PART OF OUR GROWING TEAM
Your Role
Operational responsibility for the day to day running of Customs GS Cebu, inclusive line Management of European team.
Your Responsibilities
Your Role
Operational responsibility for the day to day running of Customs GS Cebu, inclusive line Management of European team.
Your Responsibilities
- Financial cost management
- Ensure customs compliance
- Morale and growth of team.
- Build the culture & team
- Morale and growth of team.
- Regular quality analysis and customer feedback analysis
- Establish KN Customs teams according to guidelines EUR
- Utilization of teams according to productivity benchmarks
- Regular attrition analysis and relevant mitigation measures
- Operationally performing inside of agreed service and KPI levels
- Ensure optimal utilization of customs teams across EUR countries
- Manage Productivity of teams and ensure continuous improvement
- 1st level hiring and screening and people management related decisions.
- Day to day decisions for smooth operational running (e.g. staff re-assignment)
- Talent identification and development for key roles according to designated org structure
- Smooth operational running ensures customer needs are met with no/minimum escalation.
- Manage and lead implementation of new countries, lanes and onboarding strategic customers
- Introduce unified reporting and KPIs structure to measure and monitor performance of teams
- Experience building & leading team of 100+ people.
- Strong communication and interpersonal skills
- Knowledge and experience in logistics / customs Industry.
- Strong process and operational skills
- Strong financial (mainly cost) management skills.
- English with preference with additional European language skill
- People leader. Can create and drive high motivated, engaged teams.
- Performance focus towards quality and KPIs
- Stakeholder management. Balancing expectations while driving performance.
- Strong ability to work under pressure to achieve deadlines.
- Ability to manage multiple initiatives in parallel.
- Ability to manage, coordinate and steer 100+ customs operators
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