Customer Verification Representative

The Customer Verification Representative is responsible for analyzing and authenticating various documents and data to identify and prevent possible fraudulent activities that will impact the business. This role plays a critical part in safeguarding the company's assets and ensuring compliance with industry regulations
The Customer Verification Representative will work closely with cross-functional teams, including but not limited to Customer Service, Client Management, Improvement and Analytics and Customer Due Diligence Teams to maintain a secure and trustworthy environment
What you'll be doing

• Ensure and deliver high standard of quality in the KYC actions and procedures.
• Ensure all processes executed on all KYC related incidents and delivered in accordance to the process.
• Key player in committing with the defined SLA of KYC related obligations both escalations and regular queues
• Collaborates with Compliance, relationship managers, RPA, Improvement team, QA and Risks team, and other stake holders for KYC developments and improvements.
• Proactive reporting and assessing of fraudulent behaviors of customers via submission of fake documents and known template KYC documents.
• High level of accuracy on approving and deactivating of accounts following sanction related process.
• Keen eye on detecting features of KYC required documents and or identification

What we're looking for

• Proven ability to maintain professional relationships internal/external.
• Excellent verbal and written communication skills
• Good interpersonal skills
• PC literate; Knowledge in Excel and Word
• Proven ability to resolve complex problems with minor direction and assess issues objectively.
• Handle difficult situations and can work well under pressure.
• Thrives in a fast-paced environment.
• Detail oriented
• Analytical
• Proactive
• Flexibility to work different shifts
• With at least 6 months of BPO experience, preferred but not required
• Experience in handling complaints handling and resolution

What we offer: Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary and bonus schemes.
• Hybrid working: Our employees can work from home up to 60% of the time with 40% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
• Healthcare and Wellness: Tools and services to help support your well-being, including support with mental health and financial education.

More about evoke We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business. There couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you
Apply At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage
Apply today to kickstart your application with the evoke Family!