Customer Training Specialist
OP360 (OfficePartners360)
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Customer Training Specialist – SaaS (Remote)
We’re looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you’ll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our product effectively.
You'll act as a trusted advisor, demoing product features, recommending best practices, and supporting customers throughout their lifecycle. Your feedback will directly influence improvements, while your insights may uncover upsell opportunities.
What You’ll Do
We’re looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you’ll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our product effectively.
You'll act as a trusted advisor, demoing product features, recommending best practices, and supporting customers throughout their lifecycle. Your feedback will directly influence improvements, while your insights may uncover upsell opportunities.
What You’ll Do
- Deliver live, interactive training sessions to diverse customer groups
- Customize content based on business needs, product usage, and feedback
- Identify opportunities for growth, adoption, and account expansion
- Collaborate with internal teams to drive product and customer success
- Stay current on product updates and tech integrations
- 4+ years in training, enablement, customer success, or SaaS consulting
- Strong presentation and facilitation skills (comfortable with 10–200 attendees)
- Tech-savvy and confident using multiple tools/platforms
- Customer-first mindset with soft sales ability
- Excellent time management and adaptability in a fast-paced environment
How to apply
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