Customer Support Specialist | Onsite - Angeles City | Nightshift

The Customer Support Specialist 3 is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Description

• Perform booking transactions during guest calls with accuracy and efficiency.

• Conduct inbound and outbound calls to validate booking details and address inquiries.

• Manage table allotment, guest requests, and communicate check-in times effectively.

• Coordinate with hotels and affiliates via email for passenger count and table assignments.

• Contact potential guests from the waitlist to offer available bookings.

• Collaborate with clients to confirm bookings and adhere to established protocols.

• Provide personalized and outstanding customer experiences to enhance guest satisfaction.

Required Qualifications

• Experience processing payments and transactions accurately during customer interactions.

• Experience in basic or general sales, preferably in a customer support or client-facing role.

• Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook.

• Professional and empathetic approach to handling customer complaints and resolving conflicts.

• Capacity to make sound decisions quickly, even in high-pressure situations.

• Flexibility to adapt to changes in procedures, technology, or customer requirements.

• Strong interpersonal skills to build rapport with customers and colleagues.

• Keen attention to detail to ensure accuracy in processing bookings and relaying information to guests.

Benefits:

• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#customerservicerole #customersupportspecialist #Connext