Customer Support Specialist | Night Shift | Onsite in Angeles City

About the Job

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, supporting world-class companies in industries such as Title and Escrow, Healthcare, Retail, Finance, and Technology.

We are currently looking for a Customer Support Specialist who will be working with Connext’s client in the US.

What’s in it for you?

• Competitive pay, bonuses, and allowance
• Night Shift
• Onsite setup in Angeles site
• Paid time off (including for probationary employees)
• Overtime, holiday pay, and night differential
• Health and life insurance effective on Day 1
• Professional development and training
• Employee assistance programs (EAP)
• Company-sponsored events and activities
• Volunteer and community service opportunities
• Recreational amenities
• Certified Great Place to Work (2022)
• Supportive and inclusive work culture

What is the job?

The Customer Support Specialist is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

Responsibilities:

• Perform booking transactions during guest calls with accuracy and efficiency.

• Conduct inbound and outbound calls to validate booking details and address inquiries.

• Manage table allotment, guest requests, and communicate check-in times effectively.

• Coordinate with hotels and affiliates via email for passenger count and table assignments.

• Contact potential guests from the waitlist to offer available bookings.

• Collaborate with clients to confirm bookings and adhere to established protocols.

• Provide personalized and outstanding customer experiences to enhance guest satisfaction.

Qualifications:

• Experience processing payments and transactions accurately during customer interactions.

• Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook.

• Clear and coherent in both written and verbal communication skills to engage with customers over the phone professionally and courteously.

• Active listening skills to understand customer needs and address inquiries effectively.

• Ability to manage sensitive customer information securely and confidentially.

• Capacity to handle multiple tasks simultaneously in a fast-paced environment.

• Effective prioritization skills to manage workload efficiently and meet deadlines.

• Professional and empathetic approach to handling customer complaints and resolving conflicts.

• Capacity to make sound decisions quickly, even in high-pressure situations.

• Flexibility to adapt to changes in procedures, technology, or customer requirements.

• Strong interpersonal skills to build rapport with customers and colleagues

.• Keen attention to detail to ensure accuracy in processing bookings and relaying information to guests.