Customer Support Specialist
Maxicare Healthcare Corporation
Date: 3 weeks ago
City: Taguig
Contract type: Full time
Requisition
- Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
- Documents all captured transactions in the call management suite
- Collaborates with Team members to achieve the Key Result Areas set by Management
- Creation of timely and accurate LOA based on members requirements
- Responds to availment queries and complaints or escalates them to the departments or units in charge
- With 1 year experience in Customer Services
- Experience in customer service, preferably in healthcare or insurance industries.
- Strong verbal and written communication skills
- Proficient in using call management systems and MS Office applications.
- Ability to work in a fast-paced and team-oriented environment.
- Excellent problem-solving and multitasking skills.
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