Customer Support Specialist

You’ll be the voice and heart of our team — ensuring every customer feels valued, supported, and connected to our mission. If you love solving problems and helping people, read on.

About the Company:

This is a full-time role with David Ghiyam, a renowned teacher and speaker who shares Kabbalistic wisdom to inspire personal growth, leadership, and purpose-driven success. Through live seminars, digital content, and mentorship, his platform helps individuals and organizations unlock potential and create lasting impact.

Location: Open to candidates based in the Philippines and South America (Full-time, Fully Remote)

Your Mission: Day to Day Responsibilities

• Tackle customer inquiries via email, chat, and ticketing systems.
• Resolve account, order, and troubleshooting issues with empathy.
• Handle escalations calmly and professionally.
• Keep CRM and support tools updated with accurate records.
• Spot recurring issues and share feedback to improve processes.
  
  

Your Toolbox: Skills to be Successful

• 2+ years of customer support experience (email, chat, ticketing).
• Excellent English communication skills, both written and spoken.
• Empathetic and professional — you make people feel heard.
• Proactive, detail-oriented, and highly reliable.
• Remote-ready: Slack, Zoom, Notion, CRMs.
• Familiarity with David Ghiyam’s content — ideally aligned with or fans of his work.
• Bonus points if you’ve supported coaches, educators, or content-driven businesses.
  
  

Your Perks: What's in it for you

• 100% remote role with flexible working hours.
• A mission-driven team where your work truly matters.
• Growth opportunities as the brand continues to expand.
• A collaborative, supportive culture that values your input.
  
  

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?

Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.