Customer Support Specialist
Maxicare Healthcare Corporation
Date: 6 days ago
City: Taguig
Contract type: Full time
J Ob Responsibilities
- Provides support to the members during their availment, responds to concerns and inquiries either through phone or email communication
- Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
- Documents all captured transactions in the call management suite
- Creation of timely and accurate LOA based on members requirements
- College Graduate of 4, 5 year-course, preferably: Business Management or any Medical Allied course
- 6 months to 1-year experience in customer service
- HMO, Insurance or BPO experience is an advantage
- Good communication both oral and written
- Customer-service skills
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