Customer Support Specialist

Customer Support Specialist | Makati, The Philippines

Schedule: Mid shift (3pm-12am PH time)

Immediate start preferable!

We're a Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!

Our values sit at the core of GetGround - no BS, pursuit of excellence, feedback obsession and healthy ego

GetGround in numbers

• 85 GetGrounders (ex Google, Meta, Deliveroo
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with a 10% market share already
• Global hubs (UK, Portugal, Singapore, Dubai, Philippines

Customer Support Specialist | Makati, The Philippines

Mid-shift (3pm-12am PH time)

You'll be responsible for delivering world-class service to our customers. As a Customer Support Specialist, you will be our customer’s first port of call and will help ensure that our customers get the help they need over email, chat, and phone.

What you will do:

• Manage a wide range of different customer queries through phone and email, providing communication that shows empathy, patience, and positivity
• Use your active listening skills to support customers to fully understand their needs and ensure that you are able to resolve any issue swiftly and effectively
• Think creatively about ways to deliver customer delight
• Work with teams across the business to share feedback about our product and processes

You should apply if you:

• Are able to handle difficult situations with empathy and find positive resolutions
• Have previous experience in customer support
• Can multi-task and manage your time, whilst maintaining high attention to detail
• Are motivated to learn new concepts, try new processes, and contribute feedback
• Are willing to work on-site in our office in Makati, 5 days per week through the initial training period. Hybrid setup available upon successful completion of probation.

Benefits:

In additional to all Philippine mandatory benefits, we provide:

• Competitive Salary
• HMO Benefits
• Health & Dental Insurance
• 12 Mental Health Days annually + Paid Time Off + Public Holidays
• Team and company-wide events
• Learning budget to support your development
• Growth and Development Cycles with performance reviews to enable fast growth