Customer Support & Sales Representative - Clark
Asurion
Date: 2 weeks ago
City: Mabalacat City
Contract type: Full time

Why choose Asurion?
Next Level Pay: Earn ₱25,900/₱34,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
Free Daily meals: Complimentary meals every day
Work-Life Balance: Up to 30 days paid time off (convertible to cash)
Future planning: Life insurance + retirement plan
And more: Transportation, rice, and other allowances
Join Our Team at Asurion and Be the Tech Hero Our Customers Need!
Are you passionate about technology and eager to help people stay connected in their digital lives? At Asurion, we’re looking for enthusiastic individuals to join our team as Technical Support Experts. This is your chance to be the go-to person who makes everyday tech issues disappear and keeps our customers’ devices running smoothly!
What You’ll Do:
Next Level Pay: Earn ₱25,900/₱34,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
Free Daily meals: Complimentary meals every day
Work-Life Balance: Up to 30 days paid time off (convertible to cash)
Future planning: Life insurance + retirement plan
And more: Transportation, rice, and other allowances
Join Our Team at Asurion and Be the Tech Hero Our Customers Need!
Are you passionate about technology and eager to help people stay connected in their digital lives? At Asurion, we’re looking for enthusiastic individuals to join our team as Technical Support Experts. This is your chance to be the go-to person who makes everyday tech issues disappear and keeps our customers’ devices running smoothly!
What You’ll Do:
- Be the Voice of Support: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
- Offer Solutions and Drive Sales: Identify and recommend products or services that perfectly match your clients' needs. Use your tech expertise to suggest upgrades or additional services that enhance their experience and satisfaction.
- Be a dynamic individual with a passion for growth: Be someone that thrives on learning new skills and & turning feedback into action.
- Solve Tech Puzzles: Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more. Your knack for resolving technical issues will make you the hero our customers rely on.
- Engage and Educate: Identify customer needs and educate them about their devices and software. Keep yourself updated on the latest tech trends to provide top-notch support.
- Deliver Exceptional Service: Ensure every interaction meets our quality standards and aims for the highest customer satisfaction. Your goal is to exceed expectations and contribute to a positive Net Promoter Score (NPS).
- Be a Tech Trendsetter: Stay ahead of the curve by keeping up with new technologies and device releases. Your proactive learning will enhance your ability to assist customers effectively.
- Work as a Team: Collaborate with colleagues across Asurion and its clients. Share your knowledge, support each other, and contribute to our collective success.
- Adapt and Thrive: Embrace a dynamic work environment with a positive attitude. Show resilience and a “can-do” spirit, even when faced with complex issues.
- Education: High school diploma or equivalent.
- Experience:
- 18 years or older
- 6 months in a call center sales program.
- 1 year in a call center customer service role.
- 1 year in technical support, preferably with antivirus software.
- Experience with voice and back-office support (chat/email).
- Skills and Attributes:
- Passion for customer service and technology.
- Ability to quickly learn new tech and tools.
- Empathy, patience, and problem-solving skills.
- Strong understanding of major operating systems and consumer technologies.
- Proven ability to handle customer queries efficiently and adapt to changes.
- Make an Impact: Your work will directly help customers navigate their tech challenges, making a real difference in their daily lives.
- Grow and Learn: We invest in your development with ongoing training and opportunities for advancement.
- Collaborate and Innovate: Be part of a supportive team that values your input and fosters a collaborative environment.
- Enjoy the Perks: Competitive salary, sales incentives, benefits, and a dynamic work culture that values your contributions.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director, Call Center Operations
Asurion,
Mabalacat City
1 week ago
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to...

COE Specialist I - ANZ Earner Funnel L2
Uber,
Mabalacat City
2 weeks ago
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamCommunity Operations is...

Technical Support & Sales Representative - Clark
Asurion,
Mabalacat City
2 weeks ago
The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.Key AccountabilitiesUndertake service requests for customers ensuring compliance with Asurion’s policies and...
