Customer Support Representative (NON - VOICE)

Seeking dedicated Customer Service Specialists to join our growing team in Taguig City, Metro Manila. In this full-time, non-voice role, you will be responsible for providing exceptional customer service to our clients through social media channels. You will have the opportunity to make a direct impact on the success of our business and our customers.

What you'll be doing:

• Responding to customer inquiries and resolving issues efficiently through social media platforms
• Providing proactive and personalized support to maintain a positive brand image
• Escalating complex cases to the appropriate team members for further assistance
• Tracking and reporting on customer interactions to identify trends and improve processes
• Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for:

• Previous experience in customer service, preferably in a call centre or social media environment
• Excellent written communication skills and the ability to communicate effectively with customers
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficiency in using social media platforms and customer service software
• A positive, friendly, and customer-centric attitude
• Flexibility to work in a fast-paced, dynamic environment

We are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

• Competitive salary and performance-based bonuses
• Comprehensive healthcare and insurance package
• Opportunities for professional development and career advancement
• Flexible work arrangements and a focus on work-life balance
• A collaborative and inclusive company culture

If you're excited about this opportunity and want to be a part of our dynamic team, apply now.