Customer Support Representative - Local Account - Dayshift
Transec BPO
Date: 4 hours ago
City: Pasig City
Contract type: Full time
WHY JOIN OUR TRANSEC TEAM?
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Health card & life insurance coverage
- Performance reviews & annual increases
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
- Must have undergone at least 2nd year of college level.
- Basic knowledge in using Microsoft Word and Excel.
- Good communication skills, both written and oral for both English and Filipino.
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