Customer Support Representative (CSR & TSR )

Metacom Careers


Date: 2 weeks ago
City: Tarlac City
Salary: ₱216,000 - ₱336,000 per year
Contract type: Full time
Let's get you hired at the comfort of your home!

The Role

Job Responsibilities

  • Handle phone support for Csr or IT-related concerns (hardware, software, and connectivity issues)
  • Deliver clear instructions and effective troubleshooting steps to customers
  • Provide excellent customer service and ensure timely resolution of technical issues
  • Accurately document cases and follow escalation procedures when neede
  • Work in a fast-paced environment while maintaining quality and professionalism

Perks & Benefits

  • ₱28,500 monthly salary
  • ₱15,00Sign-On Bonus (SOB)
  • Paid Leaves and Government Mandated Benefits
  • HMO coverage & Life Insurance
  • Career growth and training opportunities

Ideal Profile

Qualifications

  • At least High School Graduate (Old Curriculum) / ALS Graduate
  • With at least 2 years Call Center Experience (CCE) in any account
  • OR 6 months–1 year Technical Support experience
  • Freshers are welcome to apply (Must have Excellent Coms)
  • Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
  • Strong communication and problem-solving skills
  • Amenable to shifting schedules and onsite work in Clark

What's on Offer?

  • Leadership Role
  • Attractive Salary & Benefits
  • Flexible working options

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