Customer Support Representative
Rakuten Viber
Date: 1 day ago
City: Taguig
Contract type: Full time
At Viber, we connect people–no matter who they are, or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption.
We're looking for the next Customer Support Representative to join our Paid Services Support team.
As a Customer Support Representative as our Paid Services support team, you’ll be handling all paid inquiries from our users. You will help to prevent fraud cases and credit disputes.
Responsibilities:
We're looking for the next Customer Support Representative to join our Paid Services Support team.
As a Customer Support Representative as our Paid Services support team, you’ll be handling all paid inquiries from our users. You will help to prevent fraud cases and credit disputes.
Responsibilities:
- Answer Viber users' inquiries about our paid services via email
- Responsible for handling credit disputes, money transfers, credit fraud cases from investigation to resolution, and working with third parties
- Strive to turn each query into a positive experience, to increase our users' engagement & satisfaction
- Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledgebase
- Enthusiastic smartphone user
- Extremely technical and inquisitive about apps, smartphones & gadgets
- Fluent English written and verbal
- Attentive to the smallest detail
- Exhibit analytical skills
- Ability to work independently while making sound business decisions on case information
- People person, someone who enjoys helping other
- Experience working with payment processing companies - big advantage
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