Customer Support Representative

As a Customer Support Representative at Ubiquity Bacolod, you can play a crucial role in

ensuring customer satisfaction and success. You will be responsible for providing exceptional

support, troubleshooting technical issues, and assisting customers in adopting their products.

Benefits:

• HMO Day 1 + up to 4 Dependents*
• Monthly Meal Allowance
• Dental Coverage*
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive
  
  

Who are we looking for?

• We accept with or without BPO experience.
• Experience in Banking & Finance is a Plus but not a requirement.
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Passion for delivering a stand-out customer experience.
• Ability to follow instructions for specific customer resolutions tasks.
• Willing to work ONSITE in their Bacolod site.
  
  

Day-to-day responsibilities:

• Attends to customers & needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer & complaint;
  
  

determining the cause of the problem; selecting and explaining the best solution to solve

the problem expediting correction or adjustment; following up to ensure resolution

• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and
• analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed
  
  

Join the Customer Service Representative Talent Community on Experlio to learn more about the role and this career!

https://app.experlio.com/skillgroup/public/054ead0b-d142-4c28-a02f-8426da6979a7