Customer Support Officer (Chinese Happiness)

Position: Bilingual Customer Support Specialist (Chinese-English)

Strikingly is on the lookout for a dedicated full-time Bilingual Customer Support Specialist proficient in both Chinese and English. This role offers an excellent opportunity for individuals seeking a long-term and stable professional environment where they can make a significant impact.

Job Overview

As a Bilingual Customer Support Specialist, you will play a crucial role in enhancing customer experiences by providing exceptional support and resolving inquiries with professionalism and efficiency.

Key Responsibilities

• Deliver outstanding customer support in both Chinese and English.
• Address customer inquiries and resolve issues promptly and effectively.
• Maintain a positive and professional demeanor while interacting with customers.
• Collaborate with team members to refine and enhance service processes.
  
  

Required Skills

• Proficient in both Chinese and English, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent problem-solving capabilities.
• Customer-oriented mindset with a commitment to service excellence.
• Ability to work both independently and collaboratively in a team setting.
  
  

Qualifications

• Previous experience in customer support or a related service role is preferred.
• Demonstrated ability to effectively handle customer complaints.
• High school diploma or equivalent is required.
• Relevant certification or training in customer service is advantageous.
  
  

Career Growth Opportunities

This position offers substantial potential for professional development and career progression within a reputable company framework that values employee engagement and growth.

Company Culture And Values

At Strikingly, we foster a supportive and collaborative work culture that prioritizes long-term employment and teamwork. We believe in creating an environment where our employees can thrive both personally and professionally.

Employment Type: Full-Time