Customer Success Specialist

As a Customer Success Specialist, what you will do:

• Communicate with customers and solve their billing or account-related issues via live chat and tickets.
• Be a true ambassador, and show our customers what customer obsession is really about.
• Focus on the customers’ success by offering additional services, tools, and products.
• Dive deep into the world of IT by continuously polishing your technical background.
• Deliver impactful work on a company scale.

What we expect:

• C1 or native written English proficiency.
• Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus).
• Hunger for learning, and growing.
• Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends).
• A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher.
• Ability to boost the internet speed up to 50 Mbps.

What we offer:

• Paid 3-3.5-week training course in technology, product, and communication areas.
• Permanent remote work opportunity - position is fully remote.
• A competitive monthly payment in USD.
• Bonuses: unlimited for upselling and efficiency based on KPIs.
• 20 days of paid time off.
• Regular remote team-building and OKR events.
• Loads of possibilities for your personal growth: Udemy account, Successors Academy course, Scribd subscription, etc.
• Active internal promotions! 70+ talents from the Customer Success team have excelled in their positions throughout 2022!