Customer Success Partner (Area Sales Manager)

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A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

• Leadership role of a high-performing sales team

• Leading, empowering and encouraging our sales team members to grow

• Engaging effectively with our customer

The Customer Success Partner (Area Sales Manager) will drive the business growth by identifying and developing opportunities that meet customer expectations. This role focuses on leading and nurturing a high-performing sales team to achieve and surpass business objectives while managing key accounts and ensuring outstanding customer service. This field-based role, within the Diagnostics Division of Roche Philippines, reports directly to the Head of Sales and covers the National Capital Region.

What you will be working on:

As Customer Success Partner (Area Sales Manager), your key responsibilities will include but not limited to:

Deliver Excellent Customer Experiences and Business Results

• Develop and execute strategic sales plans to meet targets and profitability

• Build and sustain long-term customer relationships by understanding their needs and providing tailored solutions.

• Collaborate with cross-functional teams to identify and develop new business opportunities

• Ensure continuous service improvements by swiftly addressing customer inquiries and complaints

• Adhere to company policies, standards, and legal requirements while managing time and resources efficiently to close deals

Excellence in Key Account Management

• Conduct regular business review meetings with external and internal stakeholders

• Update customers on Roche products and services through educational visits to enhance brand reputation

• Resolve customer issues by coordinating with cross-functional teams and ensuring effective execution and resolution

Develop Engaged and High-Performing Teams

• Create and nurture a high-performing team by focusing on individual strengths and providing developmental opportunities

• Proactively manage performance, fostering trust through active listening and providing regular constructive feedback

• Empower team members to make informed business decisions, encouraging reasonable risk-taking and learning from experiences

• Assist team members with territory and account management, customer engagements, and stakeholder relationships

• Guide Specialists in uncovering customer needs, opportunity management, and value selling

Who You Are:

You are a passionate people leader with a knack for driving sales success and developing high-performing teams who has:

• Bachelor’s Degree in Health, Science, or Business disciplines.

• 5+ years of demonstrated commercial experience in a leadership role

• Experience with strategic implementation and complex sales processes, preferably in a hospital or laboratory environment

• Extensive market knowledge coupled with an entrepreneurial flair, resilience, and a growth mindset

• Experience in key account management and commercial excellence

• Proven experience in sales leadership and people management

• Excellent oral and written communication skills, including making impactful presentations, spreadsheets, and proposals.

This leadership role is exclusively available to candidates who possess full eligibility to live and work in the Philippines.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.