Customer Success Manager
Globe Telecom
Date: 3 weeks ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Customer Success Manager is responsible for customers fully realizing the benefits from the products and services they acquired from Globe. He/ She acts as a trusted advisor and consultant to the C-Suite of customers on best people and process practices, reference cases, technology trends, potential vendors, organizational strategies and available products in the market to meet the ICT and connectivity aspirations of customers. He/She uses a range of tools to help customers fully adopt Globe ICT and connectivity products and services as he/ she guides customers and the Globe account team on renewal and expansion activities.
The role demands versatility in engaging a spectrum of customer realities which may require a combination of technical, analytical, creative, and business skills, effective communication, strategic planning, and data insight generation and analysis.
Additionally, it may entail mentoring junior staff and overseeing administrative functions to ensure efficient operations.
Duties And Responsibilities
Strategic Customer Success Management
Focuses on customer success in engaging Globe through the optimal adoption of Globe products and services; Understands the customer’s goals, aspirations, journey and strategies; Earns the ‘trusted advisor’ status with customers over time and ultimately is able to influence churn reduction and business expansion and Globe advocacy by the customer
Customer Lifecycle Management
Works with the customer account team to ensure customers are able to fully adopt Globe products and services acquired, are able to renew and expand their product and service acquisitions and subscriptions in a manner that is consistent with the customer’s strategic goals and brings the customers to become true advocates of Globe.
Champion Customer-Centric Initiatives
Works with different internal groups to align their activities around the customer’s goals and objectives while lending expertise to the functional teams. Identifies opportunities for business expansion through tailored product solutions.
Requirements
Work Experience: At least 10 years of relevant experience in Customer Success, Account Management, Service Delivery, B2B ICT Sales or related field
Level Of Knowledge
Has the ability to manage stakeholders (including Globe internal and customer Senior Executive Level)
Ideally, a candidate who has a proven track record in program governance and management
An intermediate level of knowledge in financial analysis is an advantage
Education: Bachelor’s Degree in related fields such as Business Administration, Marketing, Management or relevant industry specific degree; Preferably a Master’s Degree such as an MBA
Certification/License
Certifications in Cloud, BAS, Cybersecurity, Connectivity is an advantage
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
The Customer Success Manager is responsible for customers fully realizing the benefits from the products and services they acquired from Globe. He/ She acts as a trusted advisor and consultant to the C-Suite of customers on best people and process practices, reference cases, technology trends, potential vendors, organizational strategies and available products in the market to meet the ICT and connectivity aspirations of customers. He/She uses a range of tools to help customers fully adopt Globe ICT and connectivity products and services as he/ she guides customers and the Globe account team on renewal and expansion activities.
The role demands versatility in engaging a spectrum of customer realities which may require a combination of technical, analytical, creative, and business skills, effective communication, strategic planning, and data insight generation and analysis.
Additionally, it may entail mentoring junior staff and overseeing administrative functions to ensure efficient operations.
Duties And Responsibilities
Strategic Customer Success Management
Focuses on customer success in engaging Globe through the optimal adoption of Globe products and services; Understands the customer’s goals, aspirations, journey and strategies; Earns the ‘trusted advisor’ status with customers over time and ultimately is able to influence churn reduction and business expansion and Globe advocacy by the customer
Customer Lifecycle Management
Works with the customer account team to ensure customers are able to fully adopt Globe products and services acquired, are able to renew and expand their product and service acquisitions and subscriptions in a manner that is consistent with the customer’s strategic goals and brings the customers to become true advocates of Globe.
Champion Customer-Centric Initiatives
Works with different internal groups to align their activities around the customer’s goals and objectives while lending expertise to the functional teams. Identifies opportunities for business expansion through tailored product solutions.
Requirements
Work Experience: At least 10 years of relevant experience in Customer Success, Account Management, Service Delivery, B2B ICT Sales or related field
Level Of Knowledge
Has the ability to manage stakeholders (including Globe internal and customer Senior Executive Level)
Ideally, a candidate who has a proven track record in program governance and management
An intermediate level of knowledge in financial analysis is an advantage
Education: Bachelor’s Degree in related fields such as Business Administration, Marketing, Management or relevant industry specific degree; Preferably a Master’s Degree such as an MBA
Certification/License
Certifications in Cloud, BAS, Cybersecurity, Connectivity is an advantage
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
[Upcoming Roles] Security & Resilience Senior Associate
Google Operations Center,
Taguig
22 hours ago
Join Us!At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!This job posting is part of our proactive talent pipelining efforts for future openings. While there may not be...
Officer, Product Control Analyst I
Citi,
Taguig
3 days ago
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to...
Data Platforms Analyst
Nasdaq,
Taguig
4 days ago
Why NasdaqWhen you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an...
