Customer Success Manager
TapTalent.ai
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
We're Hiring: Customer Success Manager!
We are looking for a dedicated and results-oriented Customer Success Manager to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will have a proven track record in customer success, relationship management, and problem-solving skills to enhance client satisfaction and retention.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: Customer Success Manager
What You'll Do
Develop strong relationships with assigned clients to understand their needs and objectives.
Monitor customer health metrics and proactively address any issues.
Conduct regular check-ins with clients to ensure they are satisfied and achieving their goals.
Collaborate with internal teams to deliver effective solutions for client challenges.
Drive product adoption through training sessions and workshops.
Gather feedback from customers to inform product improvements.
What We’re Looking For
Minimum of 5 years experience in customer success or account management.
Excellent communication and interpersonal skills.
Strong analytical abilities to assess customer data and trends.
Proficiency in CRM software and other relevant tools.
A proactive approach to problem-solving and conflict resolution.
Ready to elevate our customer experience? Apply now and join our dynamic team!
We are looking for a dedicated and results-oriented Customer Success Manager to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will have a proven track record in customer success, relationship management, and problem-solving skills to enhance client satisfaction and retention.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: Customer Success Manager
What You'll Do
Develop strong relationships with assigned clients to understand their needs and objectives.
Monitor customer health metrics and proactively address any issues.
Conduct regular check-ins with clients to ensure they are satisfied and achieving their goals.
Collaborate with internal teams to deliver effective solutions for client challenges.
Drive product adoption through training sessions and workshops.
Gather feedback from customers to inform product improvements.
What We’re Looking For
Minimum of 5 years experience in customer success or account management.
Excellent communication and interpersonal skills.
Strong analytical abilities to assess customer data and trends.
Proficiency in CRM software and other relevant tools.
A proactive approach to problem-solving and conflict resolution.
Ready to elevate our customer experience? Apply now and join our dynamic team!
How to apply
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