Customer Success Manager

We are seeking an outstanding Customer Success Manager to join our Emerging and Scaled Sales team, a fast-growing unit within the Spotify Ad Sales organization. We want someone who loves our product and wakes up every morning happy to interact with our clients.

In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.

What You’ll Do

• Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners.
• Partner with offshoring team to facilitate campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.
• Own the RFP response and media planning strategy across all buying channels
• Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
• Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
• Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
• Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
• Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
• Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products, as well as advising on best practices and bespoke campaign optimizations.
• Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.
• Own the post-campaign analysis with learnings and recommendations to drive repeat business.
• Adhere to internal best practice guidelines, processes, and operating cadences.

Who You Are

• A Bachelor's degree holder, preferably in Sales, Advertising, Marketing, or Business and have a minimum of 3+ years experience in digital media, planning and/or buying
• You have strong industry knowledge and a desire to grow within the digital media industry.
• You have a strong understanding of advertising performance metrics and the advertising ecosystem.
• You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
• You have the ability to craft impactful sales rationale stories by using data and research.
• A highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
• Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
• You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
• You possess strong presentation and communication skills.
• You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Where You’ll Be

This position will be based in Manila, Philippines.