Customer Success Associate

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Salary Range: ₱25,000 - ₱40,000

Work Setup: Hybrid

Location: Taguig City

Job Overview

As a Customer Success Associate, you will play a pivotal role in fostering strong relationships with our clients and ensuring their ongoing satisfaction with our logistics and shipping services. Your primary responsibility will be to proactively engage with our clients, understand their unique needs, and provide exceptional support throughout their customer journey. You will be instrumental in driving customer retention, loyalty, and overall business growth.

Your Responsibilities

• Client Relationship Management: Build and maintain strong relationships with our clients by providing personalized support, addressing inquiries, and resolving issues promptly.
• Customer Onboarding: Assist new clients with a smooth onboarding process, ensuring they are equipped to effectively utilize our services.
• Account Management: Manage and oversee client accounts, ensuring they are receiving the optimal level of service and support.
• Customer Retention: Identify and address potential risks to customer retention, implementing strategies to maintain and enhance client loyalty.
• Customer Success Metrics: Track and analyze key customer success metrics to measure performance and identify areas for improvement.
• Cross-functional Collaboration: Collaborate with other departments (e.g., sales, operations, product) to ensure seamless customer experiences and address client needs effectively.
  
  

What Our Client Is Looking For

• Experience: Bachelor's degree & minimum 2 years of experience in a customer service role, preferably within the logistics or shipping industry.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with clients.
• Problem-Solving Skills: Proven ability to identify and resolve customer issues efficiently and effectively.
• Customer-Centric Mindset: Passion for providing exceptional customer service and exceeding client expectations.
• Organization and Time Management: Strong organizational skills and ability to manage multiple tasks and deadlines simultaneously.
• Proficiency with Technology: Familiarity with CRM systems and other relevant software tools.
  
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.