Customer Success Assistant (Remote)

As a Customer Success Assistant, you’re the go-to person for clients once they’ve signed on. You’ll help them choose the right merch, get them set up on our platform, coordinate production timelines, and ensure everything runs smoothly from start to shipment. You’ll work across other departments like operations and sales to keep things on track and the client smiling.

You don’t need to sell, but you do need to be a great communicator, organized like a spreadsheet, and obsessive about making things easy for the client.

What You’ll Be Doing

• Help clients select the right merch from our catalog
• Manage timelines, approvals, production updates, and shipping details
• Manage quotes, bills, invoicing and payment tracking
• Coordinate with internal teams (suppliers, design, warehouse) to ensure everything goes to plan
• Build strong, long-term relationships with your clients (many of whom will reorder often)
• Keep clear records and status updates in our project management tools

What You’ll Need

• 3+ years of experience in client-facing roles (account management, client success, project coordination, etc.)
• Strong communication skills, especially over email
• Ability to manage multiple clients and projects at once
• Comfortable working remotely and across time zones
• Detail-oriented, proactive, and a natural problem-solver
• Fluent in English (bonus points for other languages)
• Experience with tools like Notion, Trello, or HubSpot is helpful

Nice to Have

• Experience in merchandising, logistics, or promotional products
• Familiarity with e-commerce platforms or B2B platforms

Perks

• Join us at a time when you can help shape the future of the company.
• Unlimited Annual Leave. We are all adults, you’re in control!
• Plenty of amazing swag!
• Incredible opportunities to learn and grow.
• Being part of an organization that rewards results and truly believes in promoting from within. Your growth potential is uncapped.