Customer Success

The Softype family is a team of highly motivated and talented professionals, keen to learn and grow. We have a supportive work environment and encourage a culture of learning. Since the pace of technological change is accelerating every day, we need our team to stay on top of all new technological trends.

If you are seeking an opportunity for professional growth, and are willing to learn and contribute, join us.
You can also send your CVs to [email protected]
Customer Success

• Number of Openings – 4
• Working hours: 9 am to 6.30 pm PHT (Work from Office)
• Working days: Monday to Friday

Key Relationships:

This role requires close collaboration with the Customer Success team to support various projects and tasks. Additionally, you will work with the Sales team to assist with demo planning, customer invoicing, accounts receivable, collections, and gathering customer feedback. Regular interaction with clients is also essential, addressing their new requirements and queries related to NetSuite.

Required Qualifications and Experience:

We are seeking a proactive individual with excellent written and verbal communication skills. The ideal candidate should possess strong troubleshooting abilities and be able to handle issues efficiently. A Bachelor’s degree is required for this position, along with a proactive approach to problem-solving and effective communication in both customer interactions and team collaboration.

Job Responsibilities:

Collaborate with technical and functional consultants to diagnose and resolve issues efficiently. Manage customer inquiries through phone, email, and chat, providing accurate information about Softype’s products and services. Utilize NetSuite expertise to address and resolve customer complaints in a timely manner. Ensure high levels of customer satisfaction by maintaining quality assurance standards. Continuously improve product knowledge and customer service skills by participating in training sessions

Top employee benefits/ perks:

• Supported employee housing
• Office provided lunch during the work week
• Company provided health insurance
• Company supplied computer
• Wide variety of projects to work on in multiple locations
• A lot of opportunities to travel
• A great work environment
• A supportive learning environment
• Opportunities for growth, professional development and mentoring
• Competitive salary and benefits package
• Opportunities for training and certifications
• Comprehensive training program
• Five days working
• A good work-life balance