Customer Solutions Manager
Sprout Solutions
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
- Lead the aftersales and service function, ensuring machines remain reliable after purchase
- Manage the team of technicians for installation, repair, and preventive maintenance
- Ensure spare parts availability and timely fulfillment of customer needs
- Oversee warranty claims, complaints handling, and technical support
- Conduct dealer and farmer training on proper use and maintenance of machinery
- Collect feedback from the field and work with management to improve products and services
- Build a service culture that blends family-business care with professional reliability
- Graduate of Mechanical Engineering, Agricultural Engineering, or related technical field
- At least 7 years’ experience in service/aftersales/technical support, preferably with agricultural or heavy equipment
- Strong technical knowledge of machinery maintenance and spare parts
- Track record of managing technicians and service operations in provincial or rural settings
- Customer-oriented, able to handle escalations while maintaining relationships
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
ServiceNow QA Tester
IBM,
Quezon City
21 hours ago
IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner...
Sales assistant (it solutions company)Tandang Sora Quezon city
Dempsey Resource Management,
Quezon City
4 days ago
A sales assistant is a professional who sells products and services to customers,typically in a retail or business-to-business (B2B) environment. Their responsibilities vary by setting but often include assisting customers,managing inventory,processing sales,and maintaining a clean and organized sales environment.
Purchasing Staff/ UP TO 17K Monthly
Dempsey Resource Management,
Quezon City
5 days ago
Monitor stock levels and identify purchasing needs. Research potential vendors. Track orders and ensure timely delivery. Update internal databases with order details (dates, vendors, quantities, discounts). Conduct market research to identify pricing trends. Evaluate offers from vendors and negotiate better prices. Prepare cost analyses. Maintain updated records of invoices and contracts. Follow up with suppliers, as needed, to confirm or...