Customer Services Agent | Onsite | Nightshift | UK Account

Discover your 100% YOU with MicroSourcing!

Position: Customer Services Agent

Location: Global One Bldg., Eastwood, Quezon City

Shift: Onsite | Nightshift

Salary Package: Php 30,000 - Php 40,000

Why join MicroSourcing?

You'll Have

Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

To deliver outstanding customer service by efficiently handling technical, sales, and basic accounts enquiries. This role demands a dynamic individual with a proactive mindset, capable of supporting Technical and Sales Account Managers while also assisting with administrative finance tasks. Strong communication, IT, executive assistant, and bookkeeping skills are essential to thrive in this multifaceted role.

Key Responsibilities

Customer Support

• Act as the primary point of contact for all technical, sales, and general enquiries.
• Respond promptly and professionally via phone, email, and chat platforms.
• Escalate complex matters to the appropriate Technical or Sales Account Managers with well-documented background information.
• Maintain excellent service standards, even in high-pressure scenarios.
  
  

Technical & Sales Administration

• Record and track customer requests using CRM systems.
• Provide initial product guidance using internal resources and documentation.
• Schedule customer callbacks and coordinate with internal teams to ensure timely resolution.
• Prepare briefing notes and follow-ups for senior staff and account managers.
  
  

Accounts Administration & Bookkeeping

• Support the finance team with basic bookkeeping tasks including data entry, invoice processing, and reconciliation.
• Assist in managing purchase orders, supplier invoices, and customer account queries.
• Liaise with the accounts department to resolve payment and billing issues.
• Maintain accurate financial records in compliance with company policies.
  
  

Executive & General Administrative Support

• Coordinate calendars, internal meetings, and communication flows between departments.
• Manage shared inboxes and incoming enquiries with urgency and precision.
• Prepare internal reports and summaries to assist team leads in decision-making.
  
  

IT & Communication

• Confidently use CRM, ERP, and bookkeeping software platforms.
• Prepare customer-facing documents, presentations, and internal communications using Microsoft Office Suite.
• Identify trends in queries and recommend improvements to support documentation.
  
  

What You Need

Non-negotiables

• Customer service or administrative experience in a technical or commercial setting.
• Basic bookkeeping knowledge and familiarity with accounting processes.
• Proficient in using CRM, ERP, and finance systems.
• Excellent written and verbal communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• AAT Level 2 or equivalent bookkeeping qualification (or working towards).
• Experience in B2B sales or technical product environments.
• Familiarity with cloud-based accounting platforms (e.g., Xero, Sage, QuickBooks).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply