Customer Service (Voice) & Chat Support (Non-Voice)

Digital Room (Philippines) , Inc.


Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time

QUALIFICATIONS

  • At least Senior High School Graduate/Highschool graduate (Old curriculum)
  • VOICE - with or without BPO experience
  • NON-VOICE - must have at least 6 months Chat support experience
  • Excellent written and spoken English communication skills
  • Applicants must be willing to work in an office-based setup
  • Applicants must be willing to work in PARAGON PLAZA, MANDALUYONG CITY
  • Willing to work during Manila night hours (shifting schedules), weekends and Holidays
  • Target Start Date: December 2, 2024

PRIMARY DUTIES and RESPONSIBLITIES

  • Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
  • Create a genuine connection with our customers, and identify customer concerns and needs proactively.
  • Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
  • Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
  • Stay up to date on all relevant company and product updates and information

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