Customer Service Team Lead

TalentPop App


Date: 17 hours ago
City: General Santos
Contract type: Full time
Remote
Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You’ll Bring To The Table

  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

Your Day-to-Day

  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.

Schedule

Full-time, Monday to Friday | US PST Time Zone

Why Join TalentPop?

  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus

Technical Requirements

  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Mall Engineer - General Santos

Robinsons Land Corporation, General Santos
5 days ago
DepartmentRPGenSan-EngineeringEmployee TypeProbationaryThe Mall Engineer ensures that the mall equipment and facilities (e.g. AC equipment, electrical facilities, water facilities, sewage treatment plant, ventilating equipment, kitchen exhaust equipment, generators) are in good operating condition and operate at maximum efficiency.Candidate must possess at least a Bachelor's/College Degree and Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Electrical), Engineering (Mechanical) or equivalent.At least 2...

QA NIR Tech

ADM, General Santos
1 week ago
Job DescriptionYour ResponsibilitiesNear Infrared (NIR) Analysis:Operate and maintain NIR spectrometers and related equipment to perform real-time quality checks on raw materials and finished products.Calibrate and validate NIR systems to ensure accuracy and consistency of results.Analyze and interpret NIR spectra, adjusting parameters for optimal data accuracy.Ensure that NIR results align with product specifications and quality standards.Quality Control & Inspection:Perform physical inspections...

Restaurant Manager - General Santos

Jollibee Group, General Santos
3 weeks ago
Title: Restaurant Manager - General SantosShort DescriptionThe Restaurant Manager is responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store’s adherence to operating systems and standards and compliance to all government requirements.Job QualificationsBachelor’s Degree preferably of Food, Hotel and...