Customer Service Support Tier 1
Helpware
Date: 10 hours ago
City: Cebu City
Contract type: Full time

Provide first-line support voice support for internal and external customers.
- Accurately enter data into corresponding fields within various software programs (SAP/ERP and
- Address and drive resolution of customer issues including order fulfillment, supply chain related issues,
- Execute Order Management processes according to Avanos standard process to ensure professional and
- Provide back-up Account or Process Management based on individual desk requirement.
- Provide support for the implementation of strategic projects and corporate driven initiatives, such as
- Prepares source data for computer entry by compiling and sorting information.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader
- Enters customer and account data by inputting alphabetic and numeric information on keyboard.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Purges files to eliminate duplication of data.
- Establishes entry priorities.
- Provide general data entry support across many teams on an ad-hoc basis
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