Customer Service Support Tier 1

Helpware


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Provide first-line support voice support for internal and external customers.

  • Accurately enter data into corresponding fields within various software programs (SAP/ERP and

Salesforce.com).

  • Address and drive resolution of customer issues including order fulfillment, supply chain related issues,

information requests.

  • Execute Order Management processes according to Avanos standard process to ensure professional and

consistent service in support of department fax metrics.

  • Provide back-up Account or Process Management based on individual desk requirement.
  • Provide support for the implementation of strategic projects and corporate driven initiatives, such as

acquisitions, product launches, and system upgrades.

  • Prepares source data for computer entry by compiling and sorting information.
  • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader

for resolution.

  • Enters customer and account data by inputting alphabetic and numeric information on keyboard.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
  • Purges files to eliminate duplication of data.
  • Establishes entry priorities.
  • Provide general data entry support across many teams on an ad-hoc basis

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