Customer Service Support( BPO Account) WFH

Duo Tax is committed to delivering top-notch service to our clients. We are expanding our team and seeking experienced Customer Service Support to join our offshore BPO team. The ideal candidate will have a strong background in finance and customer service, excellent communication skills, English proficiency, and the ability to handle a variety of customer inquiries efficiently and professionally.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Conduct follow-up with customers and provide product/service information.
• Maintain a high level of professionalism and empathy when dealing with our customers.
• Accurately document customer interactions and update records in the CRM system.
• Resolve customer complaints and escalate issues to the appropriate company reps when necessary.
• Meet performance metrics and targets in line with company expectations.

Requirements

• Proven experience ( 2+ yrs) in a BPO customer service role, particularly in an Australian BPO setting.
• Bachelor's degree in relevant background ( Business/Accounting/ Finance desirable)
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced environment and handle high workload volume.
• Proficiency in using CRM software and other customer service tools.
• WFH - Must have your own computer device, access to back up power when interruption
• Must be residing in Metro Manilla