Customer Service Supervisor | Lipa

The SM Store (SM Mart Inc.)


Date: 3 weeks ago
City: Lipa City
Contract type: Full time

Job Function:

Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge.

Responsibilities:

  • Manage customer interaction
  • Enforce effectively the customer service procedures and policies of The SM Store
  • Monitor Gift Delivery Service (GDS) Sales Achievement
  • Lead Development of the Team

Qualifications:

  • Graduate of Bachelor's Degree preferably business course
  • Preferably supervisor or with 5 years–up experienced employee specialized in customer service or equivalent

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