Customer Service Specialist ( UR, Philippines: Cebu)

Customer Service Specialist

Universal Robots has a great plan focused on growing operations in Cebu!

This goal is going to be accomplished through the Customer Service Specialist role. This is an excellent opportunity for growth within the Automation and Robotics industry. If you are looking for professional development in your career, this is the opportunity to get a much more in-depth look into the technical and robotic fields for you to develop within this changing and avant-garde industry. This is a great role with a career path to grow into inside service sales!

What you will do:

As a Customer Service Specialist, you will:

• Making outbound calls to generate UR contract opportunities. Engage with existing customers to build relationships and identify service opportunities.
• Generate and qualify sale opportunities to identify potential service customers.
• Use Customer Relationship Management (CRM) system to maintain customer and asset data.
• Drive awareness and sales of specific services or promotions through special campaigns.

Basic Qualifications/Experience/Skills/Education Required:

• Bachelor’s degree (Fresh graduates are welcome to apply)
• Good phone, verbal, and written communication skills in the English language
• Must be keen to details.
• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
• Willing to work on shifting schedules, including night shift.
• Demonstrate excellent workload management skills.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

#LI-WQ1