Customer Service Specialist

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

• Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
• Issue Orders, Quotation, Goods Return, Credit Notes, Sample as per customer request
• Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction
• Provide estimated product delivery date to customer in advance and upon the customer request
• Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process
• Creates an excellent customer experience as one of customer touch point
• Maintain and update customer requirements into database
• Coordinate within commercial team and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity
• Carry out additional tasks and projects as assigned by supervisor
  
  

Who You Are

• Bachelor’s degree in business administration, Marketing, Communication, or any related field
• At least 1–2 years of experience in customer service, sales support, or order management
• Strong verbal and written communication skills in English
• Good phone handling skills and experience managing inbound and outbound calls
• Detail-oriented and organized, especially in handling orders and customer records
• Strong problem-solving skills and ability to escalate issues when needed
• Excellent interpersonal skills with a customer-first mindset
• Ability to work collaboratively with cross-functional teams (sales, logistics, customer value, etc.)
• Able to collaborate on initiatives aimed at enhancing efficiency and service quality
  
  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!