Customer Service Specialist

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Logistics, Freight, Supply Chain

Salary Range: Open

Work Setup: Onsite

Location: Pasig City

Job Overview

The Customer Service Specialist is responsible for ensuring seamless communication and coordination between the company, logistics service providers, and customers to resolve delivery-related concerns. This role involves managing customer escalations, tracking order and return statuses, and providing delivery updates to stakeholders. The Customer Support Specialist also prepares reports on delivery progress, coordinates with principal partners on logistics issues, and oversees customer service staff to ensure high-quality support is consistently delivered.

Your Responsibilities

• Continuously monitor the status of deliveries to ensure timely and accurate fulfillment.
• Coordinate with Logistics Service Providers for status updates on shipments.
• Track deliveries from pick-up to final destination.
• Follow up on pending deliveries to ensure timely completion.
• Manage Information of Delivery and ensure accurate system posting.
• Verify the accuracy of Proof of Delivery against Information of Delivery data.
• Collect delivery details for any backload items requiring disposition or urgent assistance.
• Collaborate with relevant teams for necessary actions on pending deliveries through various communication channels.
• Ensure all details in reports are correct to avoid misinformation.
• Prepare and send daily visibility reports on time, ensuring all delivery statuses are updated accurately.
• Immediately inform relevant teams of any shipment delays, providing the reason for the delays.
• Respond to customer inquiries promptly, addressing concerns related to deliveries and shipment statuses.
• Create backload reports and incident reports for delivery returns, documenting issues and resolutions.
• Work closely with team members and other departments to resolve logistics-related concerns effectively.
• Maintain proper filing of documents to ensure easy access and backtracking of files when needed.
  
  

What Our Client Is Looking For

• Education:
• Bachelor’s Degree in Business Management, Supply Chain, or a related field.
• Experience:
• Minimum of 3 years of experience in Customer Service.
• Required experience in the logistics and transportation industry.
• Experience in report preparation is essential.
• Skills:
• Proficient knowledge and experience in customer service.
• Strong proficiency in Microsoft Office Excel, particularly with Pivot Tables and VLOOKUP functions.
• Excellent oral and written communication skills.
• Strong problem-solving abilities.
• Proven ability to work collaboratively as a team player.
• Highly organized with a strong attention to detail.
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.