Customer Service Representatives — Health & wellness brand

Open Access BPO


Date: 1 week ago
City: Remote
Contract type: Full time
Remote
Qualifications

  • Minimum of 3 years of work experience in customer service and high-volume call center environment
    • Passion for delighting customers and providing excellent service
    • Excellent communication skills
    • Ability to exercise empathy and diplomacy
  • Experience in the healthcare industry is preferred
  • Basic technical skills—able to navigate through smartphone and computer applications
    • Experience using CRM and communication tools such as Zendesk, Slack
  • Ability to work autonomously as a self-directed remote employee
  • High attention to detail and ability to multitask, able to achieve accuracy in data entry tasks
  • Ability to quickly learn and retain processes and policies
Responsibilities

  • Provide excellent customer service, contact solutions, and respond quickly through phone, email, and live chat
    • Embody client standards for quality service and incorporate its culture into every customer interaction
    • Gain expertise on the client’s products and services over time to ensure exceptional service is delivered
    • Provide accurate product details and recommendations to customers in a thoughtful and empathetic manner
  • Assist customers with order placement, status updates, and order modifications
  • Apply strong writing skills to account documentation, email communication, and internal notes
  • Meet or exceed all key performance indicators and quality standard as outlined in the performance goals
  • Notify department leads and managers on issues, order errors, customer concerns, or obstacles to successfully meet customer needs

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