Customer Service Representative(Healthcare)
Intelassist
Date: 7 hours ago
City: Quezon City
Contract type: Full time
Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 30,000 to 40,000 PHP/Monthly
Job Description
The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.
Duties And Responsibilities
We grow together. We value your effort. We aim to empower you.
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 30,000 to 40,000 PHP/Monthly
Job Description
The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.
Duties And Responsibilities
- Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.
- Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.
- Document call details and maintain accurate records in the system for reference and reporting purposes.
- Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.
- Follow up on customer inquiries as needed to ensure timely resolution.
- Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.
- Maintain confidentiality and handle sensitive information with discretion.
- Collaborate with team members and other departments to improve customer experience and streamline processes.
- Participate in training sessions and team meetings to stay updated on company policies, system updates, and service standards.
- Complete other assigned duties and projects as required by the supervisor or management.
- High school diploma or equivalent
- At least 3 years of experience in the BPO industry handling healthcare accounts.
- Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
- Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the
- Health Insurance Portability and Accountability Act (HIPAA) at all times.
- Knowledge of, and sensitivity to, cultural and language differences.
- Able to perform basic mathematical computations.
- Global career advancement and networking opportunities.
- Access to both virtual and on-site intensive courses for career and personal development enhancement.
- Monetary rewards for successful referrals that are hired.
- Guaranteed weekends off and a total of 20 paid leave days upon regularization.
- Collaborative work environment
- Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.
We grow together. We value your effort. We aim to empower you.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Limited Slot - Nonvoice - Weekends Off -Day shift
Caldwell Communications,
Quezon City
12 hours ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
Call Center Agent - Without Experience - SHS Grad
Caldwell Communications,
Quezon City
1 day ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
Head of Leads Qualification
UTAK,
Quezon City
1 day ago
Take on a leadership role by formulating and executing strategic plans in line with company objectivesSet and ensure the reach of relevant team KPIs to help maintain excellent performanceDevelop and execute data-driven strategies for high-quality lead generation and qualificationProvide live chat support for leads inquiring about the productEngage with leads to gather necessary information and qualify them as sales prospectsPersuade...
