Customer Service Representative/EA

Job Title: CSR/EA - Logistics

Salary: $1,750

Work Set-Up: Remote

Employment Type: Full-Time

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

As a Customer/Executive Assistant, you’ll be the first point of contact for customer inquiries and support the leadership team with key administrative tasks. This dynamic role involves project management, customer service, and operational assistance, ensuring both customers and executives are well-supported.

Key Responsibilities:

• Manage and respond to customer communications, ensuring timely, clear, and friendly interactions.
• Act as the brand’s first point of contact for customer inquiries and requests.
• Project-manage customer issues from start to resolution, ensuring customer satisfaction.
• Assist operations with order management, invoicing, and basic data analysis.
• Handle manual processes related to operational success and contribute to automation efforts.
• Provide administrative support to leadership, including email management, scheduling, and prioritization.
• Help leadership manage tasks to increase efficiency and productivity.
• Collaborate with team members to maximize ROI on projects and tasks.
• Support leadership and the wider team by stepping in to assist where needed.
  
  
  

Software/Platforms/Tools:

• Shopify
• Amazon Seller Central
• Gorgias
• Klaviyo
• Postscript
  
  
  

Qualifications:

• Must be a Filipino citizen.
• 3-5+ years of freelancing experience in customer service or executive assistant roles.
• Strong verbal and written communication skills.
• Excellent project management and multitasking abilities.
• Familiarity with customer service platforms (Shopify, Amazon, etc.) is a plus.
• Start-up experience preferred; willingness to adapt and handle varied tasks.
• Team-oriented, solution-driven, and highly organized.
  
  
  

Shift Schedule:

• Monday-Friday, working hours during US EST