Customer Service Representative (with Billing Experience)

Summary

The Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients’ vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.

Primary Responsibilities

• Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes.
• Coordinate with the Implementations Team to get a timely listing of new client sites requiring billing address changes on their utility vendor invoices.
• For new client property sites, submit requests to client vendors to have invoice billing addresses changed to the Velocity address.
• For existing client property sites, re-request address changes as needed to ensure timely delivery of client utility vendor invoices to Velocity.
• Monitor the missing invoice alerts queue in the department’s operational system to identify and resolve outstanding problem items. Resolve items within the departments target SLS.
• Monitor and action problem items submitted by clients and other Velocity departments to the group’s mailbox. Resolve items within the departments target SLS.
• Maintain department reporting on client address change status.
• Data entry of invoices within the department’s system.
• Additional projects as required.
  
  
  

Required Knowledge/Skills/Abilities

• High school diploma or equivalent required; college degree preferred.
• Intermediate knowledge of MS Word and Excel.
• Intermediate understanding of MS Excel spreadsheets & database applications.
• Strong attention to detail.
• General office skills such as data processing, filing, emailing and faxing.
• Strong written and verbal communication skills.
• Demonstrated follow up and organizational skills.
• Able to learn new processes and tools in a fast paced environment.
• Overtime may be required in order to meet deadlines.