Customer Service Representative (Upselling)

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As a Classified Advertising Consultant, You Will

• Maximise sales, revenue, volume and yield from current & future Network Classifieds clients.
• Increase advertising volumes
• Achieve set sales targets.
• Maintain accurate sales records.
• Process email request for advertising
• Handle agency bookings.
• Process customer copy, artwork, cancellations, alternations & queries for clients.
• Consistently strive to improve ALPA, series, style & pack sales at every opportunity with both incoming & outgoing calls.
• Actively canvass for new business.
• Participate in ongoing telephone & sales training sessions and implement that training.
• Ensure all expired advertising report is called.
• Ensure department deadlines are met by prioritising workflows.
• Resource all material & avenues available to increase canvassing activity.
• Have a good knowledge of your product, competition & client needs.
• Maintain outstanding level of customer service
• Provide excellent customer service.
• Develop business relationships with new & existing clients.
• Address customer complaints & concerns.
• Attend to various administration tasks as directed.
• Improve customer service skills through ongoing training.
• Rectify any customer complaints or concerns and refer if appropriate to Classified Supervisor.
• Ensure all inbound calls are answered quickly, courteously and efficiently.
  
  

What You Need

Non-negotiables

• Has at least 2-3 years of customer service experience
• Strong communication and team skills
• Minimum 45wpm typing.
• Accurate spelling & grammar.
• Bright and enthusiastic phone manner.
• Able to multi task and work on various campaigns
• Ability to work to strict deadlines.
• Ability to work with or without direct supervision
  
  

Preferred Skills/expertise

• Experience in a customer service and/or telemarketing role.
• Background in a sales environment
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply