Customer Service Representative - Remote

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?
  
  

What’s it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement
  
  

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
  
  

What We Look For In a Candidate

• High School Diploma or equivalent
• Starters or adapters are welcome to apply! BPO experience is a PLUS
• Good communication skills
• WFH Capable – Dual monitor, at least i5 processor, at least Windows 10, at least 50 mbps internet connection, USB-headset, camera
• Amenable for a WFH set-up
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  
  

What’s it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement