Customer Service Representative | Onsite , Night Shift | P30K

Job Title: Customer Service Representative

Company: GOTEAM

Location and Workplace: Onsite (IT Park, Cebu City) , Night Shift

Salary: Php 30K

Summary: GoTeam is seeking a motivated Customer Service Representative to provide exceptional customer support while performing data entry responsibilities. You will interact primarily through email with Charge Electric branches and clients, collaborating with the onshore customer service team to complete tickets and tasks.

About The Job

Key Duties:

• Provide top-notch customer support through various communication channels.
• Perform data entry tasks accurately and efficiently.
• Engage in heavy email communication within Charge Electric branches and clients.
• Collaborate with the onshore customer service team to complete tickets and tasks.
• Potentially transition to a voice role, taking calls to provide customer support.
  
  
  

Skills And Experience

Essential Skills:

• Excellent customer service skills with a friendly and positive attitude.
• Intermediate to advanced knowledge of Microsoft Office and other CRM software.
• Strong verbal and written communication skills.
• Ability to thrive in a high-volume environment.
• High degree of attention to detail and accuracy.
  
  
  

Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
  
  

Your Benefits

• We don’t just give you a laptop, we give you an extra monitor—because two screens are better than one.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.
  
  
  

About Us

Company Name: GOTEAM

Achievements

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.
  
  
  

Culture

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm.

Work Set-up

Office