Customer Service Representative-Nonvoice
OP360 (OfficePartners360)
Date: 16 hours ago
City: Cebu City
Contract type: Full time
Job Title: Customer Service Representative-Nonvoice Sales Account
Location: Ebloc Tower 2, Cebu IT Park, Cebu
Job Summary
You will be responsible for providing exceptional service to customers by addressing their inquiries, resolving complaints, and offering product or service information and will ensure that customers have a positive experience and that their issues are handled efficiently and effectively.
Key Responsibilities
Location: Ebloc Tower 2, Cebu IT Park, Cebu
Job Summary
You will be responsible for providing exceptional service to customers by addressing their inquiries, resolving complaints, and offering product or service information and will ensure that customers have a positive experience and that their issues are handled efficiently and effectively.
Key Responsibilities
- Provide accurate and timely information regarding products, services, and policies through chat.
- Troubleshoot and resolve customer issues and escalate complex problems to higher-level support as needed.
- Accurately document customer interactions, feedback, and transactions in the company’s CRM system.
- Work closely with other departments to resolve customer issues and improve processes.
- Ensure customer information is handled confidentially and securely.
- HS diploma or equivalent; associate’s degree or higher preferred;
- Previous experience in BPO or customer service field is a plus;
- Willing to work onsite and on nightshift schedules;
- Excellent verbal and written communication skills;
- Strong problem-solving abilities and attention to detail;
- Experience with sales (upselling or hard selling)
- Proficiency in using Zendesk, Google Suite, and Microsoft Office Suite
- HMO Benefit
- Career Advancement Opportunity
- Competitive Pay
- Monthly performance incentives
- Allowances
- And more!
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