Customer Service Representative (NON-VOICE Account Offer)

About the role

Talent Outsourcing Channel Solutions' is seeking a talented Customer Service Representative to join our dynamic team in Iloilo Western Visayas. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service through non-voice channels such as email, chat, and social media. This full-time position offers the opportunity to be part of a growing organisation committed to exceeding customer expectations.

What you'll be doing

• Respond to customer inquiries and concerns through non-voice communication channels, ensuring a prompt, professional, and empathetic approach
• Resolve customer issues efficiently and effectively, adhering to company policies and procedures
• Provide accurate information and advice to customers, demonstrating a deep understanding of products and services
• Maintain detailed records of customer interactions and follow-up activities
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

• Excellent written communication skills, with the ability to convey information clearly and concisely
• Strong problem-solving and critical thinking skills to efficiently handle customer inquiries and concerns
• Proficient in using various customer service tools and software, including CRM systems
• A genuine passion for delivering exceptional customer service and a commitment to exceeding customer expectations
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Knowledge of customer service best practices and industry standards

What we offer

• Competitive salary and bonus opportunities
• Comprehensive health and wellness benefits
• Opportunities for career development and advancement
• Supportive and collaborative work environment
• Recognition and rewards for outstanding performance

Apply now to take the first step towards an exciting and rewarding career with Talent Outsourcing Channel Solutions'.